Frequently asked questions

Looking for specific information? Filter by topic
Filter by topic
How can I reset my password?
Troubleshooting
I produced my sample after too long/too short a period of abstinence. How will that affect my sample?
Troubleshooting
What happens if I send the kit back without the security padlock?
Troubleshooting
I accidentally removed the security padlock. What should I do?
Troubleshooting
I didn't refrigerate the sperm transport liquid. What should I do?
Troubleshooting
My sample was received by the lab. but it wasn't analyzed. Why?
Troubleshooting
What if my test has a positive result for one or more STIs?
STI testing
Sperm testing
Do I need to complete an STI/STD panel prior to testing or freezing my sperm?
STI testing
Which sperm freezing bundles include STI testing?
STI testing
Will I be charged more for sperm freezing if I test positive for an STI?
STI testing
Does the STI kit ship with the sperm testing & freezing kit?
STI testing
Sperm freezing
Sperm testing
Does Legacy’s test kit include all of the STI screening tests required for IUI and IVF?
STI testing
What are the contents of Legacy's STI test kit?
STI testing
Can I meet with a Legacy provider to review my STI testing results?
STI testing
Does Legacy’s STI test kit require a prescription?
STI testing
If I test positive for an STI, can Legacy offer me treatment?
STI testing
If I test positive for one or more STIs, can it affect the quality of my sperm, or the health of any embryos I create?
STI testing
Which STIs are tested in Legacy’s STI test kit?
STI testing
How do I collect my STI sample?
STI testing
How long does it take to receive my STI kit?
STI testing
Does the STI test kit expire? How long do I have to use it?
STI testing
I was possibly or definitely exposed to a sexually transmitted infection. How long should I wait before STI testing for the most accurate results?
STI testing
If I test positive for one or more STIs, should I test again in the future?
STI testing
How long will it take to receive my STI results?
STI testing
If I have abnormal semen analysis results, can Legacy offer me treatment?
Sperm testing

Don’t leave family to chance.