Frequently asked questions

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How long can my sperm stay frozen?
Sperm freezing
Trying to conceive
How many vials of sperm should I freeze before starting hormone therapy?
Gender transition
How does gender-affirming surgery, such as vaginoplasty or vulvoplasty, affect fertility?
Gender transition
I already started hormone therapy. Is it too late to freeze my sperm?
Gender transition
When should I freeze my sperm before hormone therapy?
Gender transition
Will my fertility return if I stop taking estrogen or T-blockers?
Gender transition
How does gender-affirming hormone therapy affect fertility?
Gender transition
Can trans women use Legacy to freeze their sperm?
Gender transition
Will Legacy use my name and pronouns?
Gender transition
I have sperm frozen with Legacy. Will Legacy ever sell, donate, or share this frozen sperm?
Process & kit components
Can I choose which sperm bank I’m referred to?
What happens after I submit the questionnaire?
How long does the questionnaire take to complete?
Can I use frozen sperm for IUI, IVF or ICSI?
Process & kit components
Should I freeze my sperm prior to my vasectomy?
Vasectomy & vasectomy reversal
How important is sperm morphology to my overall fertility?
Sperm testing
Should I test my sperm post vasectomy?
Vasectomy & vasectomy reversal
Should I test my sperm after a vasectomy reversal?
Vasectomy & vasectomy reversal
What is my ClientID? Where can I find it?
Troubleshooting
I'm trying to conceive. When should I test my sperm?
Trying to conceive
I sent my kit back without registering it. What should I do?
Process & kit components
Should I refrigerate my sperm sample while waiting for pick-up or drop-off?
Process & kit components
Troubleshooting
How do I set up my client dashboard?
Process & kit components
Troubleshooting
My sample was not picked up. What should I do?
Troubleshooting
I placed my order, but I haven't received a confirmation email.
Troubleshooting

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