We are HIPAA-compliant. In general, the Legacy team believes deeply that privacy is a fundamental human right, and we make every attempt to anonymize and encrypt your data wherever possible.
We clearly outline in this Privacy Policy exactly what data we may be collecting, and seek to provide as many examples as possible for you to understand how we may use your data.
Personal data or Personal Information (PI) is information that relates to you, your household, or one of your devices.
Legacy collects personal information about you from various sources to provide our service and to manage our site. Some data is provided by you. Other data is collected automatically.
We collect your contact information (name, email, phone number, address) when you purchase our service or contact us by email or through our website. We use the information you provide to respond to your questions, to provide our service, and to provide customer support. We also send emails to market our own services.
We share this information for business purposes with third parties and service providers in the following categories:
When you pay for our service, you directly provide payment information to a payment processor who processes the transaction on our behalf.
Commercial information consists of your buying habits and purchases. When you purchase our products, we retain records of your purchasing history through our payment processor. This information is also shared with third parties and service providers in the following categories:
We collect IP address and electronic activity (i.e. how you use our website or application), along with information about your device type and operating system when you visit our website and purchase our products. This information is collected on our behalf by third parties that provide services for:
We use this information to operate and improve our website, products, and marketing efforts.
We use electronic activity data to determine what service you're most interested in. This information is a feature for our CRM.
We collect biometric and medical information in order to provide services such as sperm analysis, freezing, and storage. During this process, we necessarily collect protected class information (such as biological sex).
This information is shared with core providers critical to delivering our service, such as medical clinics.
We collect audio information if you leave a voicemail and visual information if you have a visible profile picture uploaded through email. This information is disclosed to service providers, such as our email and phone providers.
We retain all customer records such as purchases and support tickets indefinitely. Requests to fulfill rights as described below will be retained for at least 24 months.
We will never knowingly collect the personal information of children under 18 without parental consent. Our website is not intended or developed for children or minors.
This website uses cookies to recognize you when you visit our website.
Cookies are small text files that are stored on your computer. They are designed to hold a small amount of data specific to a website or server that can be accessed either by the website or your computer. We use cookies to capture information described in the "What data we collect, why, and how it's shared" section, such as IP address and electronic activity data.
We use this information to remember your site preferences. Additionally, we use this data to analyze site traffic, provide targeted advertising, and to understand the effectiveness of our marketing efforts.
If you are an existing customer, we may contact you via SMS (text message) regarding your account, services, orders, appointments, support requests, or other information related to your relationship with us.
By providing your mobile phone number, you consent to receive these communications from us. Message frequency will vary depending on your interactions with us. Message and data rates may apply based on your mobile carrier's plan.
You can opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message, and no further SMS messages will be sent unless you opt in again.
We collect personal information you provide to us when you purchase our service. The categories of information we may collect include:
We collect the personal information you provide to us when you visit and browse our website. The categories of information we may collect include:
We may collect personal information about you from third-party sources, including other consumers or healthcare providers (e.g., referrals).
We do not retain data for any longer than is necessary for the purposes described in this Policy.
We process personal information for the following business and commercial purposes:
We may disclose personal information about you for business and commercial purposes when you purchase our service:
When you provide your mobile phone number, we use it only for the purposes described above and in accordance with our Privacy Policy.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with vendors or service providers who help us deliver text messages and are contractually obligated to protect your information.
We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect.