Frequently asked questions

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I already started taking testosterone. Is it too late to freeze my sperm?
Will my fertility return if I stop taking TRT?
Will my fertility be protected if I take hCG along with TRT?
How will other protocols to increase testosterone (i.e. Clomid) affect my fertility?
How will testosterone replacement therapy (TRT) affect my fertility?
How much does shipping cost?
Pricing & payment
My kit didn't arrive by the estimated delivery date. Can I get a refund?
Troubleshooting
How fast are Legacy kits shipped?
Process & kit components
What’s the difference between insurance coverage, FSA/HSA, and fertility benefits programs?
Can I use my FSA or HSA to pay for Legacy’s products or services?
What if I paid for my Legacy products or services out of pocket — can I submit to my insurance for reimbursement?
What if my insurance plan requires prior authorization or another process to demonstrate medical necessity?
What will I owe if I use my insurance, and when?
Will my sperm testing/freezing be 100% covered by insurance?
Which Legacy products and services are covered by insurance or fertility benefits?
Which insurance does Legacy accept?
When should I test/freeze my sperm?
Sperm freezing
Sperm testing
What’s included with Legacy’s at-home sperm testing & freezing kit?
Process & kit components
How does testing & freezing my sperm work with Legacy?
Process & kit components
Will I owe a deductible or co-insurance payment?
Pricing & payment
Do I need a referral?
Pricing & payment
I get care through the VA. Am I covered for Legacy services?
Military & Veterans
Who do I contact if I have questions?
Process & kit components
What happens if my sample doesn't have any sperm?
Troubleshooting
Why do I need an STI panel?
STI testing

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