Frequently Asked Questions

Your questions and our answers on sperm freezing, fertility and genetic health.
Don’t see what you’re looking for? Chat or send us a message via:


How does the process work?

We follow a four-step process for our Clients.

  • Step 1: Order your kit. Within 24 hours, your Client Service Advisor (CSA) will reach out to you and share your unique CLIENTID. Your CSA will co-ordinate with the nearest clinic to you to ship your Legacy kit, which will be shipped in a discreet package to the address of your choice.

  • Step 2: We’ll come collect. Be sure to make your deposit Mon-Thu, so that it can arrive at our clinics during the workweek. Simply call our shipping partner when it’s ready for pick-up, or let your CSA know and they’ll take care of it for you. The package includes a special buffering medium that keeps your asset viable for up to 48 hours, but shorter time-frames are better. Our clinics will conduct a full test upon arrival to make sure nothing went wrong during transit.

  • Step 3: Your report is ready. A certified lab technician conducts a complete fertility analysis, and our team will generate a set of personalized lifestyle recommendations for you. To ensure your privacy, your deposit is labeled with your CLIENTID only, and your report is shared in a HIPAA-compliant, GDPR-compliant format.

  • Step 4: Cryostorage. We then arrange cryoshipping of your sample to a cryostorage provider that has been vetted for quality, longevity, and top-tier processes. The shipping is done in a temperature-controlled container via a specialized provider who uses a highly sensitive temperature monitor to ensure no changes in temperature. 

    If and when you decide to use the sample, we follow the same process to ship your deposit directly to your home, a partner clinic, or a clinic of your choice. The deposit can be used for at-home insemination or for IVF.


How long do you keep my assets frozen?

You can freeze your sperm indefinitely with no loss in quality.

With existing technology, frozen semen can be stored for as long as 50 years without additional sperm deterioration beyond that caused by the original freezing process. In fact, experts believe that sperm can be frozen indefinitely.

Samples do not deteriorate even over many years of deep freezing. Those sperm that die do so within the first 48 hours of freezing, and the attrition rate thereafter is minimal. Approximately 30-50% of your sperm will be successfully unfrozen for your use when the time comes, which is more than sufficient for multiple attempts at pregnancy.

Prior to the thaw, we prepare a test sample containing a small amount of sperm, to identify sperm count for your sample.  A week after freezing, we thaw this vial and take a sperm count to determine the sperm survival rate for that ejaculate. 


How will you keep my assets secure?

Our team works with a 'belt and suspenders' approach to ensure that there are multiple redundancies in place.

When was the last time you wore a tuxedo? You had to choose one of the two. We don’t choose - we do both.

  • Asset diversification: This is known as 'the oldest trick in the investment book.' Our multi-site storage ensures that your assets are stored in multiple geographic locations, typically in multiple tanks, so that you are protected against the long-tail risk of catastrophic failures. 

  • Physical security: Each of our carefully-selected partners use 24/7 state-of-the-art monitoring systems, which record the most minute temperature changes (as small as 0.01 degrees Celsius). Additionally, all tanks are manually monitored on a weekly basis and facilities are under 24-hour security and surveillance. Each facility has on-site back-up and bulk nitrogen storage.

  • Strict handling protocols: Any time your deposit is being handled, two practitioners are present at all times. They exclusively handle one deposit at a time. When they are done your analysis, they return your deposit to its storage space.  


How will you keep my data private?

We ensure the anonymity, privacy, and discretion you would expect from any international banking provider. Unlike most companies, we believe that your data should belong to you. 

We are obsessed with privacy, and only use tools that meet the strictest standards for encryption.

  • Confidentiality: Our client list is undisclosed, our partner clinics are bound by confidentiality clauses, and privacy is the foundation of our work. Your data is always encrypted with top-of-the-line encryption and is not shared with any third parties without expressed authorization in accordance with the strictest privacy laws.

  • Privacy: We protect your data and believe it should only belong to you. We take a number of steps to safeguard your privacy, from mandatory two-factor authentication (by app, not by SMS) to full-disk encryption at our workstations and even encrypted apps like Signal for our internal communications. Your deposit is labeled with your CLIENTID only to ensure your personal information is not shared. All electronic data is fully-encrypted and backed up daily with off-site data storage.

  • Compliance: We are HIPAA-compliant and GDPR-compliant. We do not comply with any external requests to share data, including your data, to the maximum amount allowed by the law in the jurisdictions in which we operate.


What happens if I die?

We take your privacy extremely seriously.

Your assets belong to you and only you. In the case of death, unless expressly authorized otherwise, the assets will be destroyed. To complete the ‘Legacy Bequeathement’ form, reach out to your Client Service Advisor.


Can I use my deposit for surrogacy?

Legacy fully supports same-sex and LGBTQ partnerships.

Whether you are a heterosexual or same-sex couple, it is up to you to decide how to use your deposit. The key is to ensure that the clinic you are working with will accept a sample used for surrogacy.


Can you ship my deposit internationally?

We can ship your deposit nationally or internationally.

You will simply have to let us know ahead of time so that we can make the necessary arrangements. This is providing the recipient is a physician licensed to practice medicine in the relevant country, province, or state of such forms as Legacy shall determine are required based upon all applicable laws and regulations. Note that you will be responsible for covering any shipping fees.


What happens to my sample if Legacy ceases to exist?

Legacy was founded with the intention of preserving your most valuable assets for many years to come.

However, the security and privacy of your sample will always be our top priority. In the extremely unlikely event that Legacy ceases its' operations, your sample will continue to be safely stored in one of our partner cryogenic storage centers. Our team will connect you directly with a representative at the storage facility for any future correspondence. Each of these storage facilities was carefully selected by our team, and have 24-hour surveillance as well as on-site back-up. Alternatively, if you wish to transfer your sample to a clinic of your choice, Legacy will facilitate the transportation at that point in time. Regardless, you will always have legal ownership of your sample.


Learn more about our different packages: