Frequently asked questions

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How much does shipping cost?
My kit didn't arrive by the estimated delivery date. Can I get a refund?
Troubleshooting
How fast are Legacy kits shipped?
Process & kit components
What’s the difference between insurance coverage, FSA/HSA, and fertility benefits programs?
Can I use my FSA or HSA to pay for Legacy’s products or services?
What if I paid for my Legacy products or services out of pocket — can I submit to my insurance for reimbursement?
What if my insurance plan requires prior authorization or another process to demonstrate medical necessity?
What will I owe if I use my insurance, and when?
Will my sperm testing/freezing be 100% covered by insurance?
Which Legacy products and services are covered by insurance or fertility benefits?
Which insurance does Legacy accept?
When should I test/freeze my sperm?
Sperm freezing
Sperm testing
What’s included with Legacy’s at-home sperm testing & freezing kit?
Process & kit components
How does testing & freezing my sperm work with Legacy?
Process & kit components
Will I owe a deductible or co-insurance payment?
Pricing & payment
Do I need a referral?
Pricing & payment
I get care through the VA. Am I covered for Legacy services?
Military & Veterans
Who do I contact if I have questions?
Process & kit components
What happens if my sample doesn't have any sperm?
Troubleshooting
Why do I need an STI panel?
STI testing
Should I purchase the STI kit with the storage plan?
STI testing
I ordered a semen analysis kit through Posterity. Do I have to produce an additional sample for cryostorage?
Process & kit components
What happens if my first sample is deemed not viable for freezing?
Troubleshooting
How to pay
Pricing & payment
What are all the key metrics of sperm health?
Sperm testing

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