Last updated: March 3, 2026
General policies
Refunds
Refunds are returned via the original payment method. Refunds can take up to 7 business days to process, depending on your financial institution.
Order cancellation
If your order has not yet shipped, you have the option to cancel your order and receive a refund. Contact clientservices@givelegacy.com or 617-514-0901 to cancel your order.
If your order has already shipped, we cannot cancel your order or provide a refund.
Expedited shipping
Estimated delivery dates are not guarantees. We ship expedited orders as soon as possible and partner with leading carriers for expedited shipping. However, delays may occur due to factors outside our control. We cannot provide a refund or cancellation of your purchase or your expedited shipping fee if your kit does not arrive by the estimated delivery date.
For an order with multiple kits (such as a For Tomorrow or Forever bundle), expedited shipping applies only to the first kit.
Return shipping, weather, or lab delay
Our sperm transport liquid should keep your sample viable for up to 48 hours. If delays in shipping or processing lead to a sample that's not viable for testing, we'll provide a complimentary replacement kit.
Kit damaged or lost
If the kit is lost or damaged during shipping, or there is significant sample leakage, we'll provide a complimentary replacement kit.
If you make a mistake
If you make an error while using or shipping the kit (it happens!), we may offer a replacement kit at a discounted rate.
Examples of client error include:
Problem with sperm transport liquid
If you need a new bottle of transport liquid due to an error that's out of your control, we will replace the transport liquid, free of charge. Examples include:
Examples of client error include:
Testing products
Including
Returns
Medical products such as semen analysis kits and STI testing kits cannot be returned for a partial or full refund.
If advanced testing cannot be performed
If you order a Semen Analysis with DNA Fragmentation Testing, but DNA fragmentation analysis cannot be performed, we may offer a partial refund for the unused services.
For example, we cannot perform DNA fragmentation analysis if there are not enough sperm in your sample.
Sperm freezing or storage plans
Canceling your storage plan
If it's within 14 days of ordering or renewal of your storage plan, you have the option to cancel your plan for a refund. Contact clientservices@givelegacy.com or 617-514-0901 to cancel your plan.
If you froze your sperm using your health insurance plan, you will have the option to cancel your plan after 1 year.
If the sample is not viable for storage
If your sample is deemed not viable for storage after analysis, we can offer a partial refund for the unused storage plan.
For example, we will not freeze a sample if it doesn't contain any sperm.
Fertility supplements
Supplements cannot be returned for a partial or full refund.
Vial withdrawal
There will be a fee associated with withdrawing and transferring your frozen sperm to a clinic or lab. This fee depends on where you are shipping your sperm, and starts at $895.
This fee is non-refundable, including if due to weather related delays.
Fertility consultations
If you need to cancel your appointment, please give 24 hours' notice. Contact clientservices@givelegacy.com or 617-514-0901 to cancel your appointment and arrange a refund.
If you don't show up to your scheduled consultation or cancel less than 24 hours before the appointment, we are unable to offer a refund. However, we can assist in rescheduling.
Need additional assistance?
Our Client Services team will help you proceed.
Email: clientservices@givelegacy.com
Phone: 617-514-0901
Phone assistance available: