If your analysis reveals that your sample isn’t viable for freezing — for example, if no sperm was found in your sample — you have a few options. You can speak to one of our male fertility specialists to understand what may be affecting your fertility, as well as some next steps you may want to take. You also may want to re-test to confirm any abnormal results.
If your purchase includes storage but your sample is deemed not viable for storage by our lab, we will refund you for the storage plan you purchased as well as any unused services (such as further testing that could not be performed). Learn more about our refund policy.