The transport liquid can be stored at room temperature for 5 days without affecting its efficacy. If your sperm transport liquid was unrefrigerated for more than 5 days, please reach out to our client services team to get a replacement bottle. We will provide 1 complimentary bottle. If additional replacements are necessary, there is a $40 charge per bottle.
You may request a new bottle of sperm transport liquid by emailing clientservices@givelegacy.com or by calling us at 617-514-0901.